Please note that the agenda is not yet final! 

17:00 - 18:00

CSA for Newbies

This session is dedicated to those of you who are not familiar with the CSA yet. We´ll give you some background: Who we are, what we do and provide an abstract and an overview of our quality criteria. You will get the basics to be prepared and up to speed for sessions and discussions the following day.

18:00 - 20:00

Fingerfood & Networking for Oldies & Newbies

In Cologne there´s no better way to get to know new people than having a glass of beer together! There will be fingerfood and drinks available to make sure you are well set for productive conversations.

Please note that the agenda is not yet final! 

09:30 - 10:00

Coffee for YOU

10:15 - 10:45

CSA Developments 2018

Julia Janßen-Holldiek - Director, Certified Senders Alliance

This session will cover what the CSA has been up to in 2018 in way of creating and enabling quality standards for commercial emailing. We will provide an overview of market developments and related CSA activities and achievements.


Enhance your email experience with customer feedback

Leonie Jonker - Retention Manager, Paula’s Choice Skincare Europe

Do you think you know how your customers experience your lifecycle campaigns, processes, and email messages? Improving your customer’s experience starts with listening and proactively asking for feedback. By using feedback mechanisms — like surveys — in your campaigns, you can get hard data on your subscribers and their preferences, create a dialogue with customers, be more relevant, and improve your emails, product, and ROI in the process.


How the next generation of consumer email is becoming a reality.

Marcel Becker - Director Product , Verizon Media Group

Seth Blank - Director of Industry Initiatives, Valimail

This talk will focus on how the definition of relevancy is morphing in the new brand to consumer email communication world. It will take a look back at ideas introduced in the past years — like BIMI and out of canvas experiences — and how they now manifest itself in real world experiences. It will review interesting stats as well as take a fresh look at the future of email tools and technology aimed at providing an even more personalized consumer experience.


How interactive email can improve user experience

Mark Robbins - Product Management Senior Manager , Salesforce

In this talk, we’re going to look at the possibilities and limitations of interactive email and how things like analytics and report can differ from a more traditional static campaign. We'll cover some case studies and results to see how using interactive email can improve campaign performance and also benefit the end user.

Please note that the agenda is not yet final! 

09:30 - 10:00

Coffee for YOU

10:00 - 12:00

Legal Insights: Just for You

Sebastian Fitting - Consultant Complaints Office, Certified Senders Alliance

Alexandra Koch-Skiba - Head of Complaints Office, Certified Senders Alliance

This legal workshop will cover/focus on the following topics: - Brush up on your knowledge of the basic principles for legal email marketing (based on 2018 certification processes and complaints)? - 12 months GDPR: Issues, learnings and decisions - Tracking under GDPR - Latest status of the upcoming ePrivacy regulation Make this two-hour workshop YOUR workshop: Seize the opportunity and submit related questions to the speakers in advance of the workshop.

12:00 - 13:00

Finger food

13:00 - 14:30

CSA Plans & Developments (only for CSA Certified Senders and Partners)

This is a closed session for CSA certified senders and partners. We will be discussing market changes we have observed and how we plan to react to these in the future, so we can make the best out of them for YOU. Be a part of this active community as we shape the standards of commercial emailing together.

Please note

All presentations and discussions will be held in English.

Changes to the agenda may occur.